Welcome to Oak Medical
Oak Medical provides primary care right in your community. Our experienced providers care for chronic and acute needs while working closely with you, your family, and your community’s care team to deliver compassionate, personalized care.
Wondering what it’s like to be an Oak Medical patient? Here’s everything you need to know, from your first appointment to ongoing care.
Our care includes:
- Primary care
- Chronic condition management
- Care coordination between visits
- Telemedicine when appropriate
Your Healthcare Team
Oak Medical is made up of a team of healthcare professionals working together to support your health. Your care may include a Nurse Practitioner (NP), Physician Assistant (PA), or Physician (MD/DO) who provides your primary medical care, with physician oversight and support from our nursing team to help ensure your needs are addressed and your care is coordinated.
Want to learn more about your provider? Ask your community team for a copy of their bio.
Your Journey as an Oak Medical Patient
From enrollment through ongoing care, we’re here to support you every step of the way.
- Complete your new patient paperwork.
- Oak Medical receives your information and requests your medical records.
- Your first appointment is scheduled.
- Your provider visits you in your community.
- Together, we develop an ongoing plan of care.
Ready to Get Started?
If your community partners with Oak Medical, getting started is simple. Download and complete our New Patient Packet, and we’ll take it from there.
Not sure if Oak Medical partners with your community? Ask your community’s care team to confirm before submitting your paperwork, so your information gets to the right place.
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From enrollment through ongoing care, we’re here to support you every step of the way.
- Complete your new patient paperwork.
- Oak Medical receives your information and requests your medical records.
- Your first appointment is scheduled.
- Your provider visits you in your community.
- Together, we develop an ongoing plan of care.
What to Expect on Appointment Day
Your appointment time is approximate.
Because we provide care throughout your community, your provider may arrive a little earlier or later than your estimated time.
If another resident needs extra time, or if someone is unavailable when the provider arrives, they’ll simply see another resident first and return before leaving the building.
This flexible schedule allows every resident to receive the time and attention they deserve.
Provider arrives for your visit.
If you’re unavailable or need more time, they see another resident first.
They return before leaving the building.
Your visit happens without feeling rushed.
Preparing for Your Visit
To help make your visit as productive as possible, please have your current medications or an up-to-date medication list available.
You may also want to write down any health concerns or questions you’d like to discuss with your provider.
Who Should I Contact?
Your community staff knows you well because they’re with you every day. Many questions or concerns can be addressed quickly by your community staff, who will communicate directly with Oak Medical whenever appropriate.
Working together helps us provide the right care at the right time while keeping everyone informed.
| Situation | Who to Contact |
|---|---|
| You need to reschedule an appointment | Call Oak Medical at 262-875-5070, or send a message in the Patient Portal |
| You don’t feel well or notice a change in your condition | Contact your community staff first |
| You have a billing question | Oak Medical Billing Team, 262-875-5070 ext. 2037 |
| You need help with your Patient Portal | Call 262-875-5070 or email oakmedal@oakmedgroup.com |
| A life-threatening emergency | Call 911 immediately |
Your Patient Portal
The Patient Portal is a secure online tool that helps you stay connected to your healthcare. It’s available to you and, if you choose, your family members.
What you can do in the Portal:
- View visit notes and care updates
- Send secure messages to your care team
- Check your upcoming appointment schedule
- View medications and health information
You must receive an email or text invitation from Oak Medical before you can create your account. If you haven’t received an invitation and would like access, please contact Oak Medical.
The Patient Portal is optional. If you prefer not to use it, your care team will still communicate with you and your community as they always do.
Care Built on Relationships
Healthcare is clinical. But it’s also deeply personal.
For one Oak Medical resident, being reunited with a nurse she’d known for years meant more than continuity of care. It meant having someone she already trusted by her side.
Joanne
Oak Medical Patient LouAnne
Oak Medical PatientFrequently Asked Questions
What are on-site physician services?
Our on-site provider visits your community regularly to provide routine check-ups, address medical concerns, and coordinate care directly with your community’s nursing staff. Think of it as bringing the doctor’s office to your door.
What are the benefits of on-site physician services?
No travel or waiting rooms, more frequent check-ins, earlier detection of health issues, easier care coordination with your community’s team, and support for medication management.
I’m a long-term resident. Can I keep my current doctor?
If you choose Oak Medical, our provider becomes your primary care provider (PCP).
Will I still see my specialists if needed?
Yes. If you need a cardiologist, dermatologist, or other specialist, your Oak Medical provider will refer you just as any primary care provider would, and can help manage appointments and follow-ups.
Is this covered by insurance?
Yes. Oak Medical’s on-site physician services are covered by Medicare, Managed Care, Medicaid, and commercial payers. Deductibles and co-payments apply the same way as a typical office visit. Questions about your specific coverage? Call 262-875-5070.
Will my prescriptions be filled by this provider?
Yes. Oak Medical providers fill and refill medically necessary prescriptions through your community’s pharmacy.
Does Oak Medical have a physical clinic I can visit?
No. Oak Medical is a mobile care practice. We come directly to your community.
Can family members be involved in my care?
Yes, we encourage family involvement. Our providers and care team work closely with patients and their families to ensure clear communication and comprehensive care planning.
We’re Here to Help
Whether you’re ready to get started or still have questions, we’re happy to help.
Call Oak Medical: 262-875-5070
Email: oakmedal@oakmedgroup.com